It finally loads, in a moment of relief you show your ticket to them so they can punch a card to indicate your stop. As they get closer and closer, the phone is still loading because it’s relying on an internet connectivity to show the ticket (Worst UX mistake you can make). You start to panic because you know you bought the ticket and if they don’t see it, you could end up paying for another ticket on the spot. When he or she gets near, you proceed to unlock your phone, but all of a sudden there is a spinning loading wheel of death. This can be from anywhere of 5–40 minute, or not at all. During this countdown time, you have to patiently wait to see if the conductor will come around so you may show him your phone. Once this button is pushed, that is it–the clock counts down for 2 1/2 hours. After purchasing a ticket, you are given the option to activate it. The most common is a disappearing ticket. When it comes to using the app there are (were? Don’t know as of yet) several pain points that frustrate users (such as myself). There are other ways to buy a ticket such as going to a teller window at any station or buying it on board with a surcharge fee from the conductor. Personally, I was somewhat disappointed with this because I spent the last two months redesigning their poorly designed app as a way to enhance the user experience because of its MANY problems.įor those of you who don’t ride New Jersey Transit the most common way to purchase a ticket is through a kiosk on a platform or through the app. Recently, (On Mothers Day) they FINALLY, updated their app.
We are all familiar with New Jersey Transit.
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